Privacy Policy
Effective date: 2 October 2026
Welcome to Kobiwai. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use our website and related services. We respect your privacy and process personal data in accordance with applicable data-protection laws, including the General Data Protection Regulation (GDPR), where applicable.
By using this website, you acknowledge the practices described in this Privacy Policy. We may update this policy from time to time to reflect changes in our services, legal obligations, or data-processing practices. The updated version will be published on this page with a revised effective date.
Data Collection
We may collect information that you voluntarily provide when you contact us, submit a form, request assistance, subscribe to communications, or otherwise interact with our website. This information may include your name, email address, telephone number, correspondence, and any other details you choose to provide.
We may also automatically collect limited technical information when you visit the website. This may include your IP address, browser type, device information, operating system, approximate location, referring website, pages visited, and the date and time of access. Such information is generally used in aggregated or pseudonymised form to help us operate, secure, and improve the website.
Please do not submit sensitive personal information through the website unless it is specifically requested and necessary for the purpose described. We do not intentionally collect personal information from children where prohibited by applicable law.
Use of Data
We use collected information only for legitimate and relevant purposes, including:
- Responding to enquiries, support requests, and other communications;
- Providing, maintaining, and improving our website and services;
- Monitoring website performance, usability, and technical reliability;
- Detecting, preventing, and addressing fraud, abuse, security incidents, or unlawful activity;
- Complying with legal obligations, regulatory requirements, and lawful requests; and
- Sending service-related information or other communications where permitted by law and, where required, with your consent.
We process personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and protecting the website. We do not sell your personal information.
Cookies
Our website may use cookies and similar technologies. Cookies are small text files placed on your device that help websites remember preferences, understand usage patterns, and support essential functions.
Cookies may be used for essential website operation, security, analytics, preference management, and, where applicable, communication or marketing features. Non-essential cookies will be used only where permitted by law and, where required, after obtaining your consent.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or prevent some features from working correctly. Where a cookie-consent tool is available, you can use it to review or change your preferences.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services, including social-media pages such as X. These external websites operate independently and have their own privacy policies and terms. We are not responsible for the content, security, or privacy practices of third parties.
We encourage you to review the privacy notices of any external website before providing personal information or using its services. Visiting a third-party website through a link on our site does not mean that we endorse or control that website.
Security and Data Retention
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this policy, provide requested services, resolve disputes, enforce agreements, maintain business records, and comply with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.
User Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Request deletion of your personal data in certain circumstances;
- Restrict or object to particular types of processing;
- Withdraw consent where processing is based on consent;
- Request the portability of information that you provided to us; and
- Lodge a complaint with a competent data-protection supervisory authority.
To exercise a right, we may need to verify your identity and clarify the nature of your request. We will respond within the period required by applicable law. Some requests may be subject to legal limitations or reasonable administrative requirements.
Contact
If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern about our handling of personal information, please contact us:
- Email: [email protected]
- Phone: +49 130 1303
- Address: 171 Maple Road, Germany
- Social/X: https://x.com/
We will review privacy enquiries carefully and seek to address them promptly and fairly.